SignSay Complaints Procedure

Candidate feedback is important

We work hard to make sure we deliver the best possible service but realise that there are occasions when things can go wrong and services may not be delivered up to the highest of standards.  We need to know when this happens so that we can put things right.

Our complaints procedure is in place to ensure there is a consistent approach to complaints for everyone and that all complaints are treated seriously and sympathetically and resolved as fast as possible.

 How to report a problem

  1. You can visit out website and fill in the online form at http://www.signsay.co.uk/feedback-comments-or-complaints/

  2. Call our customer services directly by telephone on 020 8088 2478
  3. You can email us your complaint info@signsay.co.uk
  4. Write to us or visit us at SignSay Ltd, Mainyard Studios, 35 Bow Road, London, E3 2AD

If the issue is not resolved through your initial contact you may choose to make a formal complaint.

 

How your complaint will be handled

When you make a formal complaint, we will send you an acknowledgement within 5 working days.  Your complaint will be investigated by a customer services manager, who will respond to you within 14 working days.

If you are still not satisfied, your complaint will be escalated to a senior manager, who may contact you for more information and will send a formal response within 21 working days.

Help and advice with your complaint

If you require further help with the complaints procedure, please call us on 020 8088 2478 or email info@signsay.co.uk

British Sign Language Courses Online. Learn Sign Language from home and gain BSL Level 1 & 2 qualifications.  

We are fully accredited by Signature and CPD to run British Sign Language Courses & Exams.

Pin It on Pinterest

Share This